Refund Policy

Effective Date: [2024/10/15]

Thank you for shopping at joy-tye-6.live. We strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refund requests must be made within 30 days of receiving your order.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Some items are non-refundable, including (but not limited to) perishable goods, custom products, and personal care items. Please check the product description for specific refund eligibility.

2. How to Request a Refund

To initiate a refund, please contact us at Roman.891024x@gmail.com. Include your order number, the item(s) you wish to return, and the reason for the refund request.
Our customer service team will respond within 3 business days to provide instructions on how to proceed with your return and refund.

3. Return Shipping for Refunds

Defective or incorrect items: If you received a defective or incorrect item, we will cover the cost of return shipping. You will receive a full refund, including original shipping fees.
Non-defective items (e.g., wrong size, changed mind): You are responsible for the cost of return shipping. Original shipping fees are non-refundable.
We recommend using a trackable shipping service for your returns. We are not responsible for lost or damaged items during return transit.

4. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed within 7 business days, and a credit will be applied to your original method of payment.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Non-Refundable Situations

We reserve the right to refuse a refund in the following cases:

Items that have been used, damaged, or altered.
Products marked as "final sale" or "non-returnable."
Refund requests made after 30 days from the delivery date.

6. Contact Us

If you have any questions or need assistance with our refund policy, please contact us at:

Email: Roman.891024x@gmail.com
Address: 东方文华府C栋903室, 金贸街道, 龙华区, 海口市, 海南省, China