Return and Exchange Policy

Thank you for shopping at joy-tye-6.live. We hope you are satisfied with your purchase. However, if you are not completely happy, we are here to help. Please review our return and exchange policy below.

1. Return and Exchange Period

You can request a return or exchange within 30 days of receiving your order.
To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. All tags, accessories, and documentation must be included.
Certain items are non-returnable, including (but not limited to) perishable goods, personal care items, and custom products. Please confirm the eligibility of your product before purchase.

2. How to Request a Return or Exchange

Contact us via email at Roman.891024x@gmail.com with your order number, the item(s) you wish to return or exchange, and the reason for the request.
Our customer service team will review your request and respond within 3 business days with further instructions.
Once approved, please ship the item(s) to the return address provided. Ensure the product is securely packaged to avoid damage during transit.

3. Return Shipping

For defective or incorrect items: We will cover the cost of return shipping and arrange a replacement or refund.
For non-defective items (e.g., wrong size, changed mind): Return shipping costs are the responsibility of the customer.
Please note that all returns must be shipped using a trackable shipping method. We are not responsible for lost or damaged returns.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days, and a credit will be applied to your original method of payment.
Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

If you wish to exchange an item, please specify the desired replacement in your request. Exchanges are subject to product availability.
We will ship the replacement item once we have received and processed the returned product.

6. Shipping Options for Exchanges

Standard Shipping: Estimated delivery time is 15 business days.
VIP Shipping: For an additional fee of $15, VIP shipping is available with an estimated delivery time of 8 business days.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us at Roman.891024x@gmail.com within 7 days of receiving your package. Provide photos of the damaged or defective product, and we will assist you in resolving the issue promptly.

8. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact us at:

Email: Roman.891024x@gmail.com
Address: 东方文华府C栋903室, 金贸街道, 龙华区, 海口市, 海南省, China